Introduction

Birmingham Boiler Repairs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.birminghamboilerrepairs.uk (the "Website") or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you use our Website, we may collect personally identifiable information, such as your name, email address, postal address, and telephone number, that you voluntarily give to us when you:

• Fill out a form on our Website
• Contact us via our contact form, email, or phone
• Request a quote or book a service
• Subscribe to our newsletter

Derivative Data

Our servers automatically collect information when you access the Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Website. This information is not linked to personally identifiable information.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy section below.

Use of Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Website and services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we think will be of interest to you
• Monitor and analyze trends, usage, and activities in connection with our Website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your Website experience

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes.

Business Transfers

If we or our assets are acquired by another company, that company would receive your information. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Google Analytics 4

We use Google Analytics 4 (GA4) to analyze how visitors use our Website. GA4 collects information such as:

• Pages visited and time spent on the Website
• Traffic sources that referred the visit
• Technical information about the device used (type of device, operating system, screen resolution)
• Approximate geographical location (country and city)

GA4 uses first-party cookies to track visitor interactions. These cookies store information anonymously and assign a randomly generated number to identify unique visitors. We use this information to improve our Website and services.

You can opt-out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you've been to the website before.

Types of Cookies We Use

We use the following types of cookies on our Website:

• Necessary Cookies: These cookies are essential for the Website to function properly. They enable core functionality such as security, network management, and account access. You may not opt-out of necessary cookies.
• Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. This helps us improve our Website and services.
• Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

Managing Cookies

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: