Question 1

Why won't my boiler fire up?

Accepted Answer

If your boiler won't fire up, check these common causes: low pressure (check the pressure gauge), power supply issues (check the fuse box), thermostat settings (ensure it's calling for heat), or a frozen condensate pipe (common in winter). If you've checked these and your boiler still won't fire up, you likely need a professional repair.

Question 2

No hot water but heating works - what's wrong?

Accepted Answer

When you have heating but no hot water, the most common causes are: diverter valve failure (common in combi boilers), hot water temperature settings too low, airlock in the hot water system, or a faulty hot water sensor. This typically requires a professional diagnosis as it often involves internal boiler components.

Question 3

Why is my boiler making banging or gurgling noises?

Accepted Answer

Unusual noises from your boiler can indicate several issues: kettling (limescale build-up causing overheating), air in the system (needs bleeding), pump issues (worn bearings or debris), or water pressure problems. While bleeding radiators might help with some noises, persistent sounds usually require professional attention.

Question 4

My boiler is leaking water - is this dangerous?

Accepted Answer

A leaking boiler should be addressed promptly. Possible causes include: pressure valve release (if pressure is too high), corroded internal components, loose pipe connections, or damaged seals or pump. Important: If you notice a significant leak, turn off your boiler and water supply, and call us immediately.

Question 5

Do you charge for call-outs?

Accepted Answer

No, we don't charge any call-out fees. You only pay for the service or repair work carried out.

Question 6

How quickly can you attend?

Accepted Answer

We offer same-day service when booked before 12pm, subject to availability.

Question 7

Do you charge VAT?

Accepted Answer

No, we don't charge VAT on any of our services, making our pricing more transparent and affordable.

Question 8

What payment methods do you accept?

Accepted Answer

We accept both card and cash payments for your convenience.

Birmingham
Boiler Repairs

Birmingham Boiler Repairs

Maintenance Guides

Re-pressurise Your Boiler (No Tools Needed)

How to Reset Your Boiler

How to Use a Ferroli HE boiler